terms and conditions

As of March 2025
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The following terms and conditions ("T&Cs") apply to the legal relationship established by the purchase and/or use of tickets ("Ticket(s)") with the BTO Veranstaltungs-GmbH, Hölderlinplatz 5, 70193 Stuttgart ("Organizer") or third parties authorized by the organizer ("Authorized Sales Outlets"), particularly for attending tennis matches as part of the WTA BERLIN TENNIS OPEN ("Event") and for access to and stay on the event premises.

1. Acquisition of Tickets

(1) Acquisition of Tickets: Tickets for the organizer's event are generally only available through authorized sales outlets. The organizer reserves the right to limit the number of tickets available for sale for an event and to an individual customer at its discretion, as well as to grant or refuse ticket discounts and/or preferential conditions. If, in addition to these T&Cs, different terms apply to the purchase of tickets from authorized sales outlets, these T&Cs shall take precedence in the relationship between the customer and the organizer. By purchasing a ticket or obtaining accreditation, visitors accept the seating policy as part of the General Terms and Conditions (T&Cs).

(2) Ticket Distribution: The organizer is at any time entitled and reserves the right to appoint service providers (particularly for payment processing) in connection with the handling of orders and/or the acquisition of tickets by customers. However, a legal relationship regarding the order and purchase of tickets is exclusively established between the organizer and the respective customer.

(3) Online Sales: When ordering tickets online, a personal password will be assigned if the customer registers. The customer is responsible for ensuring that no unauthorized third parties gain knowledge of their password. The customer is liable for any misuse by third parties in this context, unless the misuse is not attributable to them. In the case of an online ticket order, the customer submits a binding offer to conclude a contract with the organizer by using the designated online command on the organizer's website. The authorized presale outlet confirms the receipt of the contractual offer to the customer online. This confirmation does not constitute acceptance of the offer but is subject to the availability of the ordered tickets and the consideration of special circumstances (e.g., security aspects). The contract between the organizer and the customer is only concluded when the tickets are sent (possibly via electronic delivery or print-at-home ticket) or deposited (§ 2) based on these T&Cs.

(4) Price: The ticket price is based on the applicable price list. Ticket orders are only processed with the accepted payment methods. In addition to the ticket price, the authorized sales outlet is entitled to charge the buyer for shipping costs and/or a reasonable service fee (e.g., presale fee) for services in the buyer's interest in the event of ticket shipment.

If the payment is not successfully completed due to reasons attributable to the customer (e.g., insufficient credit card or account coverage, chargeback, etc.), the organizer is entitled to cancel the order without replacement or electronically block the corresponding tickets; the tickets will lose their validity. Any additional costs incurred must be reimbursed by the customer. The organizer reserves the right to assert further claims for damages.

(5) Discount: The organizer grants discounted tickets to certain individuals and/or groups. The organizer will provide timely information about which individuals and/or groups are eligible for discounts. The eligibility for the discount is based on the day the event takes place for which a ticket is purchased. The current official proof of discount must be presented when purchasing the ticket and must also be carried when entering the event premises, to be shown upon request. If the proof is not presented, is invalid, or if other conditions associated with the discount eligibility are not met upon entry to the event premises, access may be denied; the denied customer has no claim to compensation. Double discounts will not be granted.

(6) No Right of Withdrawal or Return: Even though the organizer offers tickets via means of distance communication in accordance with Section 312c (2) of the German Civil Code (BGB), and thus a distance contract may exist according to Section 312c (1) BGB, there is no right of withdrawal for the customer when purchasing a ticket under Section 312g (2) No. 9 BGB. This means that a two-week right of withdrawal and return does not apply. Every offer or order of tickets is binding immediately upon confirmation by the organizer and obligates the customer to accept and pay for the ordered tickets. Exchange and refunds are generally excluded.

2. Sending and depositing tickets, complaints

(1) Delivery: Tickets will be shipped at the customer's expense, with the authorised sales point selecting the shipping company and providing it with the customer's shipping information for the purpose of fulfilling the contract in accordance with Art. 6 para. 1 sentence 1 b) GDPR. The risk of loss or damage to the tickets during delivery is borne by the Event Promoter. Tickets ordered to be sent by mail will normally be sent to the customer within seven (7) business days after the confirmation of dispatch. If the customer has not received the tickets by this time, any loss in transit must be reported immediately to the contact address of the authorised point of sale.electronic delivery: When tickets are sent electronically (e.g. print@home or e-tickets), the tickets ordered are sent to the customer electronically (e.g. by e-mail) in the form of a 2D barcode and in PDF format. There are no delivery charges for electronic tickets. The 2D barcode for access to the venue must be permanently available on the smartphone or printed in legible quality on A4 paper and carried by the customer at the event. Unreadable 2D barcodes or printouts for reasons beyond the organiser's control do not entitle the holder to enter the venue.

(2) Deposit: If, in the case of last-minute orders and notification by the Authorised Sales Agent, it is no longer possible to guarantee timely receipt of the tickets, the tickets may be deposited for collection at the service centre set up for this purpose at the venue (box office). The tickets may only be collected by the customer or a third party authorised in writing by the customer, upon presentation of an appropriate official identification document (identity card, passport, etc.). The Organiser may charge a reasonable deposit for the deposit of the ticket. The customer shall bear the risk of loss or damage to the tickets prior to collection, except in the case of gross negligence or intent on the part of the organiser or the third party appointed by the organiser.

(3) Complaints: A complaint about tickets and/or ticket orders that are clearly defective must be made without undue delay, usually within five (5) business days after receipt of the shipping confirmation (see § 2 (1)) or after receipt of the tickets, but no later than seven (7) business days before the respective event, in text form (e-mail is sufficient), by fax, or by mail to the contact address. For tickets and/or ticket orders placed within the last seven (7) business days before the respective event, and/or in the case of deposited tickets according to § 2 (2), the complaint must be made immediately, otherwise, the previous regulation applies accordingly. Defects include, in particular, unacceptable deviations from the order regarding quantity, price, date, event, and location, incorrect print quality, missing essential information such as event or seat number for paper tickets, and/or visible damage or destruction of the ticket. The date of receipt is determined by the postmark or transmission protocol of the fax or email. In the case of a valid and timely complaint, the customer will receive a replacement ticket free of charge upon presentation of the disputed ticket. The regulations for complaints explicitly do not apply to tickets lost according to § 2 (5), tickets not ordered for dispatch, or cases where the reason for the complaint is clearly attributable to fault by the organizer or the authorized sales outlet.

(4) Defect: In the event of a technical defect of a ticket or issues related to the electronic access control, the organizer or the authorized sales outlet will issue a new ticket or reactivate the old ticket upon proven customer identification, provided the defect is verified. Processing fees may be charged for the reissue, unless the defect is clearly attributable to the organizer or third parties commissioned by the organizer.

(5) Loss: The organizer or the authorized sales outlet must be informed immediately about the loss, i.e., any involuntary loss, of tickets purchased from them. The organizer is entitled to block these tickets immediately upon notification of the loss. In the case of a lost ticket subject to electronic access control, a new ticket will be issued after notification of the loss, ticket blocking, and customer identity verification. A processing fee may be charged for the reissue, as per the price list. In cases of fraudulent loss claims, the organizer will file a criminal complaint. For security reasons, the reissuance of other lost tickets is generally not permitted.

3. Postponement, Cancellation and Termination

(1) Postponement: Outdoor Events: The customer acknowledges that the event is an outdoor event, and therefore, the conduct, schedule, and timing of individual competitions can be affected by weather conditions. The organizer reserves the right to reschedule the event and to make changes to the program. In all cases, tickets purchased for rescheduled events remain valid, but they grant the customer the right to withdraw from the contract of ticket purchase for the affected event or parts of the event. The withdrawal must be declared by sending the original ticket in text form (email is sufficient), by fax, or in writing by post. Affected customers will receive a refund of the ticket price paid for the affected event upon presentation of the ticket or at their own expense. The final scheduling of an event does not constitute a rescheduling under this regulation and does not entitle the customer to withdraw, if the final schedule had not been set at the time of ticket purchase.

(2) Cancellation and Exclusion of Spectators: In the event of a cancellation of the event, the ticket price will be refunded—upon presentation of the original ticket within thirty (30) business days after the event date—minus any applicable fees, provided the customer submits their bank account details. If an event must take place in full or in part with spectators excluded, as mandated by a relevant association or authority, both the organizer and the affected customer are entitled to withdraw from the contract regarding the purchase of tickets for the affected event. Withdrawal (in the case of season tickets, partial withdrawal, provided that individual events covered by the season ticket are not affected by the cancellation) by the affected customer must be declared in writing (email is sufficient), by fax, or by postal mail. The affected customers will receive a refund of the ticket price paid, minus applicable fees, upon presentation or sending of the original ticket, at their own expense.

(3) Cancellation and Rescheduling of the Event: If an event is canceled, the customer has no right to a refund of the ticket price, unless the organizer is responsible for the cancellation. In the case of rescheduling the event, i.e., the rearrangement of a previously started and then canceled event, the rescheduled event is considered a new event; the ticket for the original event is not valid for the rescheduled event unless the organizer explicitly states that the ticket is also valid for the rescheduled event. If the ticket remains valid for the rescheduled event, the customer may withdraw from the contract (see § 3 (1) for withdrawal declaration). The affected customer will receive a refund of the ticket price paid, minus any service and shipping fees, upon presentation or submission of the ticket to the organizer, at their own expense.Information Obligation: The customer or ticket holder is required to inform themselves in advance of the event for which they have purchased tickets from the organizer. They must obtain up-to-date information about the event schedule, the exact start time, possible changes, spectator exclusions, and applicable health and safety regulations. The most current information can be accessed on the Berlin Tennis Open website. No Liability for Expenses: The organizer is not liable for any wasted expenses (e.g., travel and accommodation costs) in cases outlined in § 3 (1) to § 3 (3), unless the organizer is responsible for the event causing the change in the contractual relationship or if a balancing of the conflicting interests of the customer and the organizer favors compensation in the individual case.

4. Usage and Transfer:

(1) Right of Access: The organizer will not grant access to the event to everyone, but only to those ticket holders who have purchased tickets as a customer from the organizer or an authorized sales outlet or through a permissible transfer according to § 4 (4). The right of access ends when the event grounds are left for the first time. In the case of a ticket purchase via an impermissible transfer according to § 4 (3), there is no right of access. The organizer reserves the right to refuse entry in this case. Claims for damages against the organizer are excluded in this case. To prove their identity, the customer must carry an official document (e.g., ID card) and present it upon request.

(2) Transfer Restriction: To prevent violence and crimes related to attending the event and to prevent unauthorized ticket transfers, especially to avoid ticket speculation, it is in the interest of both the organizer and the spectators to restrict the transfer of tickets.

(3) Unauthorized Transfer: If the customer has been provided with personalized tickets assigned to them, any commercial or business resale of tickets by the customer is prohibited. In particular, the customer is prohibited from:

a) Offering and/or selling tickets publicly, especially at auctions or on the internet (e.g., on eBay, eBay Classifieds) and/or on unauthorized sales platforms not authorized by the organizer (e.g., viagogo, StubHub, etc.) in publicly accessible form;
b) To transfer tickets at a price higher than the ticket price paid; a price markup of up to 10% to compensate for incurred transaction costs is permissible;
c) To sell or transfer tickets to commercial or business resellers and/or ticket dealers;
d) To transfer tickets to individuals who are banned from the venue, provided the customer was or should have been aware of this circumstance:
e) To use or allow the use of tickets for commercial or business purposes without the explicit prior written consent of the organizer, particularly for advertising, marketing, as a bonus, as a gift, as a prize, or as part of an unauthorized hospitality or travel package;
f) To regularly and/or transfer tickets in large quantities;
g) To resell tickets that were purchased using automated methods designed to bypass restrictions on the number of tickets a person can purchase (e.g., BOT purchases) or other regulations applicable to ticket sales;
h) To resell and/or offer tickets that were purchased using so-called BOT purchases;

In the event of one or more violations of the regulations in § 4 (3) and/or any other unauthorized transfer of tickets, the organizer is entitled to withhold delivery of the affected tickets to the customer, cancel the tickets, and deny the ticket holder access to the event venue without compensation or to remove them from the event venue.

(4) Permitted Transfer: A private, non-public transfer of a ticket for non-commercial reasons, particularly in individual cases such as illness or other reasons for the customer’s inability to attend, is permissible if no case of unauthorized transfer under the regulations in § 4 (3) applies and the customer (i) explicitly informs the new ticket holder about the validity and content of these terms and conditions (AGB) as well as the requirement to provide information (e.g., first and last name) about the new ticket holder to the organizer upon request, (ii) the new ticket holder agrees to the validity of these terms and conditions by purchasing and using the ticket, and (iii) the organizer is informed about the transfer of the ticket, including the new ticket holder’s details, in a timely manner upon request, or the organizer has implicitly accepted the transfer to the new ticket holder.
The transfer of the new ticket holder's data is carried out both for the fulfillment of the contracts between them and the organizer, as well as between them and the customer, in accordance with Art. 6(1) sentence 1 b) of the GDPR. On the other hand, this data processing is also carried out to protect the legitimate interests of the organizer (cf. Section 2.1) in accordance with Art. 6(1) sentence 1 f) of the GDPR. For the transfer of discounted tickets, these regulations apply with the additional stipulation that a transfer is only possible if the new ticket holder also meets the relevant discount requirements.

5. Venue behaviour

(1) Right of Admission: The organizer or authorized third parties have the right to exercise the right of admission at any time. Instructions from the organizer, the police, and security personnel before, during, and immediately after an event must always be followed. In addition, the customer or ticket holder must regard and adhere to any seating arrangements displayed on the event grounds (possibly only in specific areas) as binding upon entry to the respective event grounds. These arrangements, provided they are effectively incorporated into the terms for the customer or ticket holder, apply independently of the validity of these general terms and conditions.

(2) Access: In principle, every customer or ticket holder with an access right validly acquired in accordance with § 4 (1) is entitled to enter the event venue. However, access may be refused or the customer or ticket holder may be removed from the event venue if:

a) The customer or ticket holder refuses to undergo a reasonable inspection of their person and/or any items they are carrying by the security personnel before entering the venue and/or within the venue;
b) The individualization features printed on the tickets (e.g., name print, seating data, barcode, QR code, serial and/or cart numbers) are tampered with, made illegible, and/or damaged, or an entry attempt has already been made with the ticket, unless the event is attributable to the organizer, and/or the ticket holder is not identical to the customer recorded in connection with the ticket and noted on the ticket by the individualization features, unless there is a case of permissible transfer according to § 4 (4);
c) The customer or ticket holder is clearly intoxicated or under the influence of drugs;
d) One of the following items must not be carried or used: glass containers, drones, pyrotechnic devices, torches, weapons, and similar dangerous items, animals.

In the event of a legitimate refusal of entry, the customer or ticket holder has no right to compensation.

Furthermore, it is prohibited to carry and/or use the following items: racist, xenophobic and/or far-right or far-left propaganda materials, political or religious items of any kind, including banners, signs, symbols, and leaflets, where there is reason to believe that they will be displayed inappropriately on the event premises. Regardless of the items being carried, the expression or dissemination of inhuman, racist, xenophobic, politically extremist, obscene, offensive, provocative, insulting and/or far-left or far-right slogans, as well as corresponding actions, are prohibited throughout the entire event area.

(3) Liability: Access to the event premises is at the individual's own risk. The organiser and/or its agents are only liable for damages, regardless of the legal basis, in cases of intent or gross negligence, or – in the case of a breach of essential contractual obligations – limited to the foreseeable, typical contractual damage at the time of the contract conclusion. Essential contractual obligations are those whose fulfilment enables the proper performance of the contract, whose breach jeopardises the achievement of the contract's purpose, and upon which the customer regularly relies. This limitation of liability does not apply to claims for damages resulting from injury to life, body, or health, or for any other statutory mandatory liability grounds. There is no liability for stolen or lost items.

(4) Image recordings: Access to the event venue for the purpose of media coverage of the event (television, radio, internet, print, photography) and/or the collection of sports data is only permitted with the organiser's consent and in areas specifically designated for these purposes. Without the organiser's consent, it is not allowed to record sounds, photos and/or images, descriptions, or results and data of the event, unless this is solely for private, non-commercial use. For the purpose of reporting on the event and its promotion, the organiser and/or the relevant association and/or third parties commissioned/authorised by them (e.g. the press) may, in accordance with Art. 6(1) sentence 1(f) of the GDPR, independently create image and sound recordings that may show the ticket holder as a spectator. These image and sound recordings may be processed, exploited, and publicly reproduced by the organiser, the relevant association, and any third parties authorised by them in accordance with Art. 6(1) sentence 1(f) of the GDPR.

6. Contractual penalty

In the event of a culpable breach by the customer of these terms and conditions, the organiser is entitled, in addition to any other measures and sanctions available under these terms and conditions, and without prejudice to any further claims for damages, to impose a reasonable contractual penalty of up to €2,500 on the customer. The amount of the contractual penalty will be determined, in particular, by the number and severity of the breaches, the nature and degree of fault (intent or negligence), the customer's efforts and success in compensating for the damage, as well as whether and to what extent the customer is a repeat offender.

7. Privacy Policy

Unless specifically stated otherwise within these terms and conditions, the processing of personal data of the customer and/or ticket holder is carried out, on the one hand, to fulfil a contract between the organiser and the customer, or between the customer and the ticket holder, in accordance with Art. 6(1) sentence 1(b) of the GDPR, and, on the other hand, to protect the legitimate interests of the organiser. Further data protection provisions, including the rights of the ticket holder under the GDPR as well as the contact details of the organiser's data protection officer, can be found in the privacy policy available at .

8. Contact

Ticket orders, inquiries, and any matters related to the organiser's tickets can be sent to the following email address: info@berlintennisopen.com.

The EU provides an online platform that the customer can use to resolve consumer disputes out of court. This platform can be accessed at http://ec.europa.eu/consumers/odr/.

The organiser does not participate in dispute resolution procedures before a consumer arbitration board (see § 36 VSBG).

9. Choice of law/Place of fulfilment/Jurisdictio

The mandatory legal provisions of the country in which the customer ordinarily resides shall apply. Otherwise, German law shall apply. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. The sole place of performance for delivery, service, and payment is Stuttgart. The exclusive jurisdiction for any disputes arising from or in connection with these terms and conditions and/or their validity or legal transactions based on these terms and conditions is Stuttgart, unless the customer is a consumer.

10. Additions and changes

The organiser is entitled to supplement and/or amend these terms and conditions and/or the price list with a notice period of four (4) weeks in advance, even in the case of existing contractual obligations, if there is a change in market conditions and/or the legal situation and/or the case law, provided this is reasonable for the customer. The respective changes will be communicated to the customer in writing or – if the customer has agreed to this form of correspondence – by email. The supplements or changes will be deemed approved if the customer does not object in writing or by email within four (4) weeks of receiving the changes and/or supplements, provided the organiser has explicitly pointed out this approval fiction in the amendment notice. Any objection by the customer must be addressed to the contact address (§ 8).

11. Final claus

If any individual clauses of these terms and conditions are wholly or partially invalid, this will not affect the validity of the remaining clauses or the remaining parts of such clauses. Any invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision. The same applies to any gaps in these terms and conditions.

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General (VIP) Ticket Terms and Conditions (ATGB) of the BTO veranstaltungs-GmbH

As of March 2025

1. Scope of Application

These Terms and Conditions (ATGB) apply to all legal relationships established through the purchase and use of Business Seat & VIP Box tickets (hereinafter referred to as "Tickets") of BTO Veranstaltungs-GmbH (hereinafter referred to as the "Organizer") for the organized event "WTA BERLIN TENNIS OPEN" (hereinafter referred to as the "Event"). By purchasing or using a Ticket, the respective purchaser or holder accepts the validity of these Terms and Conditions (ATGB).

2. Ticket Order, No Right of Withdrawal, Acceptance of Offer, Object of the Service

2.1 Tickets for the Event organized by the Organizer can generally only be ordered through the Organizer. The Organizer is entitled to limit the number of tickets that can be ordered per purchaser at any time. The Organizer reserves the right to offer certain types of orders only to specific customers.

2.2 Orders cannot be changed, cancelled, or revoked after they have been placed.

2.3 When ordering a ticket, the purchaser is obliged to provide accurate information regarding their name, address, and delivery details.

By sending the completed order form via email to vip@berlintennisopen.com, the purchaser makes a binding offer to purchase the selected ticket(s). If available, the Organizer will confirm receipt of the order by email in the following days.

2.4 In the case of an order not placed online, the contract is only concluded when the Organizer accepts the purchaser's offer to purchase a ticket by sending or making the ticket (possibly electronically) available to the purchaser.

2.5 By concluding the contract with the Organizer, the purchaser acquires the right to attend the Event in accordance with these Terms and Conditions (ATGB). The Organizer fulfils its obligations by granting the respective ticket holder access to the Event once. Each ticket is valid for only one person.

3. Payment Terms

3.1 The price of each ticket is determined by the current price lists of the Organizer. Orders are generally processed in advance (via bank transfer, debit card, or online payment services). The purchaser will receive the invoice, at the Organizer's discretion, either in paper form or electronically.

3.2 The invoice amount must be paid within the payment deadline. If payment is not made within the deadline or if there is insufficient credit card or account coverage, the Organizer is entitled to cancel the order without further notice or to block the corresponding tickets. The Organizer expressly reserves the right to claim damages in this case.

4. Ticket Delivery / Delivery Terms and Delivery Date

4.1 The risk of loss or damage to the tickets during delivery is borne by the purchaser, unless there is gross negligence or intent on the part of the Organizer or its vicarious agents. The choice of transport company is made by the Organizer, who provides the purchaser's shipping details to the transport company for contract fulfilment in accordance with Article 6(1) sentence 1(b) of the EU General Data Protection Regulation (GDPR).

4.2 If timely delivery of the tickets cannot be ensured in the case of a last-minute order, the tickets may be made available for the purchaser at the event venue. A valid official ID of the purchaser and, if applicable, a written authorization from the purchaser will be required for collection.

5. Ticket Return / Refund

5.1 Tickets are generally non-exchangeable. The purchaser has no right to replacement or refund for lost or damaged tickets, unless the Organizer or its vicarious agents can be proven to be responsible for the defect or loss. The Organizer reserves the right to charge a reasonable processing fee for any tickets that are replaced. The acceptance of ticket returns or the refund of entry fees as a gesture of goodwill is at the sole discretion of the Organizer on a case-by-case basis.

5.2 If an event is cancelled without replacement or if an event takes place without any spectators, both the purchaser and the Organizer are entitled to withdraw from the contract. If the spectator capacity of the event is reduced, for example, due to an increase in infection rates related to the Covid-19 pandemic, based on an official order, the Organizer is entitled to withdraw from the contract regarding the ticket purchase. In this case, the purchaser will be refunded the ticket price.

6. Transfer of Tickets

6.1 In order to prevent crimes related to attending the event, to prevent the resale of tickets at inflated prices, particularly to avoid ticket speculation and to maintain the social pricing structure, it is in the interest of the Organizer and the safety of the spectators to restrict the transfer of tickets.

6.2 The sale of tickets is solely for private, non-commercial use; any commercial or business resale by the purchaser is prohibited and reserved exclusively for the Organizer.

6.3 The ticket holder is specifically prohibited from:

a) to offer the ticket publicly for sale at auctions (particularly on the internet, e.g. eBay, Facebook, and other social media groups) and/or on sales platforms not authorised by the Organizer (e.g. eBay Classifieds);
b) to sell the ticket for commercial and/or business purposes without the prior written consent of the Organizer;
c) to sell or transfer the ticket to commercial or business resellers and/or ticket vendors;
d) to transfer or use the ticket for advertising purposes, for placing sports bets, for marketing, as a bonus, giveaway, prize, or as part of an unauthorised hospitality or travel package without the prior written consent of the Organizer.

6.4 A free transfer of the ticket to business partners and a private transfer of a ticket for non-commercial reasons, particularly in individual cases of illness or other reasons preventing the purchaser from attending, is permitted, provided that no case of unauthorised transfer as defined in Clause 6.3 applies.

6.5 If a ticket is offered, used, or transferred in an unauthorised manner, the Organizer is entitled, at its reasonable discretion and particularly in accordance with the principle of proportionality, to block the ticket as well as any other tickets acquired by the purchaser – including electronically – and to refuse entry to the event venue to the ticket holder without compensation, or to expel them from the event venue. Furthermore, the Organizer may exclude the seller from purchasing tickets and external tickets for a reasonable period, up to a maximum of five years.

7. Access to the Event Grounds, Event Grounds Regulations, Behaviour on the Event Grounds

7.1 Access to the event venue is subject to the venue regulations, which can be accessed shortly before the event on the homepage at www.berlintennisopen.com By entering the event venue, the purchaser acknowledges and accepts these regulations as binding. Access to the event venue is only possible with a valid ticket. Children under the age of 14 are only allowed entry when accompanied by an adult guardian, who must also hold a valid ticket.

7.2 Right of Entry: In principle, every purchaser or ticket holder with a valid right of access acquired in accordance with Clause 2.5 is entitled to enter the event venue. Access to the event venue may be refused if

a) the purchaser or ticket holder refuses to undergo a reasonable security check of their person and/or belongings by security personnel before entering the fenced-off event area and/or within the event venue;
b) the identifying features on the ticket (name print, block/row/seat details, reservation number, customer number, ticket number, QR code) have been manipulated, obscured and/or damaged, or the barcode/QR code has already been used in the electronic access system, unless the Organizer is responsible for this;
c) the ticket holder is not identical to the purchaser recorded or noted in connection with the ticket, unless there is a case of authorised transfer under Clause 6.4; and/or
d) the purchaser has provided incorrect information regarding their name and/or address and delivery details when ordering the tickets, contrary to their obligation.

7.3 In the event of a justified refusal of entry, the purchaser or ticket holder has no right to compensation.

7.4 Each ticket holder must occupy the seat in the event venue specified on their ticket or for which their ticket is valid. Notwithstanding this, they are obliged, upon the instruction of the Organizer or security personnel, to take another seat if required for a significant reason (e.g. security considerations); in this case, there is no entitlement to compensation.

7.5 The ticket holder submits to the Organizer's right to conduct reasonable body searches when attending the event.

7.6 Access to the event venue for the purpose of media coverage of the event (television, radio, internet, print, photography) and/or the collection of game data is only permitted with the prior consent of the Organizer and in areas specifically designated for these purposes. Without the prior consent of the Organizer, it is not permitted to record or collect sounds, photos and/or images, descriptions, or results and data from the event, unless this is solely for private, non-commercial use. Any commercial use, regardless of the method and by whom, requires the prior written consent of the Organizer. In any case, it is prohibited to transmit or broadcast images, sounds, and/or videos live or delayed, and/or to publicly display or assist others in displaying them on the internet, particularly on social media platforms and/or apps, and/or other media (including mobile devices such as smartphones, tablets, etc.) without the prior consent of the Organizer.

7.7 It is prohibited to enter the playing field and/or to climb or pass the barriers or the enclosure of the event venue interior without the appropriate permission.

7.8 It is prohibited to carry and/or use the following items within the entire event venue area: weapons, objects that could be used as weapons or projectiles, corrosive and highly flammable substances, bottles of any material, cans or other containers made of fragile, shattering, or particularly hard material, torches, fireworks, smoke candles and/or powders, flares, and other pyrotechnic items and substances or mixtures, laser pointers, bulky items, selfie sticks, beverages not purchased at the event venue (exception: non-alcoholic drinks in cartons with a maximum capacity of 500 ml), illegal drugs, clothing items clearly intended for the purpose of disguise, animals, as well as other items that could endanger or unreasonably affect the safety of the event venue, other visitors, players, and/or officials.

8. Contact

Ticket orders or inquiries regarding ticket sales can be directed to the Organizer via the following contact details:

BTO Veranstaltungs-GmbH, Hölderlinplatz 5, 70193 Stuttgart, Telephone: +49 711 998856-22, Email: vip@berlintennisopen.com

9. Disclaimer of Liability

9.1 Staying at and within the event venue is at one's own risk.

9.2 The Organizer’s liability is excluded, unless otherwise stated in the following provisions.

9.3 The Organizer is only liable, regardless of the legal basis, for damages caused by it, its legal representatives, or agents through intent or gross negligence. It is also liable in the case of a slightly negligent violation of essential contractual obligations.

9.4 The Organizer’s liability is, except in cases of intentional conduct, limited to the compensation of foreseeable, typical contractual damages, unless there is a grossly negligent violation of essential contractual obligations.

9.5 Notwithstanding the foregoing provisions, the Organizer’s liability remains unaffected for damages arising from the injury to life, body, or health, which are based on a negligent breach of duty by the Organizer or an intentional or negligent breach of duty by a legal representative or agent of the Organizer. Furthermore, any liability for defects that the Organizer has fraudulently concealed, under a warranty commitment, or in the event of liability under the Product Liability Act remains unaffected.

10. Privacy Policy

10.1 Unless specifically stated otherwise in these terms and conditions, the processing of personal data of the purchaser and/or ticket holder is carried out for the purpose of fulfilling a contract between the Organizer and the purchaser/ticket holder in accordance with Article 6(1) sentence 1(b) of the GDPR.

10.2 The further data protection provisions, including the rights of the ticket holder under the GDPR as well as the contact details of the Organizer’s data protection officer, can be found in the privacy policy available at Datenschutz.

11. Place of Performance / Jurisdiction / Dispute Resolution

11.1 If the contracting party is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the place of performance for delivery, service, and payment shall be exclusively the registered office of the Organizer.

11.2 If the contracting party is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, and does not have a general place of jurisdiction in the country or if their residence or usual place of abode is unknown at the time the legal action is initiated, the exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship shall be at the Organizer's registered office.

11.3 However, the Organizer reserves the right to bring a claim against the purchaser at their general place of jurisdiction.

12. General Provisions, Amendments to the ATGB

12.1 Should individual provisions of these terms and conditions be wholly or partially invalid, unenforceable, or impracticable, the validity of the contract and the remaining provisions shall not be affected.

12.2 Only the law of the Federal Republic of Germany shall apply. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

12.3 The Organizer is entitled to amend these terms and conditions at any time in ongoing contractual relationships. The amendment may take effect no earlier than four weeks after receipt of the corresponding notification of change in text form. Until the amendment takes effect, purchasers can object to the new terms and conditions in text form. If no objection is raised, the amendment will take effect on the specified date. If the purchaser objects, the amendment will not take effect for that purchaser. In this case, the Organizer is entitled to terminate the respective ongoing contractual relationship without notice within four weeks of receiving the objection.

13. Audio and Visual Recordings

The purchaser agrees that the Organizer is entitled, in connection with the event and without any obligation to pay compensation, to take photographs and/or make audio-visual recordings of the attendees, or have them made by third parties, and to reproduce, broadcast, and use them in any audiovisual media. These rights are valid worldwide and for an unlimited period of time.